Questions and answers

Questions and answers

1. Can I cancel a purchase from the website and how do I return it?

You have 14 days right of cancellation, calculated from the day you receive your order.

All goods must be returned in the condition they were delivered in. The goods must not have been used or tested, and price tag etc. must be intact and seated on the product.

You can choose to send the return in the same packaging as you received the item in, or find a box/bag yourself that fits securely in your shipment.

How to return:

Log in to our return portal: https://return.shipmondo.com/goyogi

Complete the form and print your return label. Return label costs DKK 39.

Put your item(s) back in the box or bag in which you received them, with unbroken packaging and intact price tags.

In the return package, you must enclose a copy of the order confirmation, invoice, or other documentation for your purchase, which includes your order number.

Close the box / bag and attach your return label. Drop off the parcel at your nearest parcel shop or parcel box.

2. I have a discount code, can I use it both on the website and in the store?

Yes! On the website, you simply enter the code when you get to the payment window. In the store, you must present your code when paying.

Also remember that many discount codes have an expiry date.

3. Can I return an item purchased on the website in your physical store?

Yes you can. Simply show your order number which is on your receipt you received per mail.

4. Can I get a return label for an item bought in the physical store?

The item purchased in the store cannot be returned via a return label, you must come by the store.

You can get money back 14 days from the date of purchase, and you can exchange the item for another item or credit card for up to 30 days from the date of purchase.

5. I can see that an item is sold out on the website - when can it be expected to be in stock again?

Many of our clothes are seasonal collections and cannot be expected to be back in stock. However, there are exceptions for basic colors and basic styles. You can always call or send an email to support@goyogi.dk where we can give you a precise answer

6. I have a complaint about a product bought on the website - what do I do?

You have a 2-year right of complaint if the item has been used for what it is suitable for, and you can show a receipt.

How to return:

Log in to our return portal: https://return.shipmondo.com/goyogi

Complete the form and print your return label. Return label costs DKK 39.

Put your item(s) back in the box or bag in which you received them, with unbroken packaging and intact price tags.

In the return package, you must enclose a copy of the order confirmation, invoice, or other documentation for your purchase, which includes your order number.

Close the box / bag and attach your return label. Drop off the parcel at your nearest parcel shop or parcel box.

Please note that the right of complaint does not cover expected wear and tear. It can, for example, be seams that are starting to come up, fraying/visible wear on e.g. inner thighs and inside of sleeves, as well as signs of use on yoga mats and towels.

relating to. complaints on clothing, then this must be clean and freshly laundered when returning.

It is always a good idea to send a picture of the complaint in advance, so that we can decide whether it is a real complaint.

7. I have a complaint about a product bought in the physical store - what do I do?

You have a 2-year right of complaint if the item has been used for what it is suitable for, and you can show a receipt. You must come by the store with your item, where we will decide on the complaint.

In most cases, we can settle the complaint on the day, but in some cases the item must be sent to our supplier. This process should be expected to take a minimum of 4 weeks. As soon as we have an answer/decision from the supplier, we will contact you.

Please note that the right of complaint does not cover expected wear and tear. It can, for example, be seams that are starting to come up, fraying/visible wear on e.g. inner thighs and inside of sleeves, as well as signs of use on yoga mats and towels.

relating to. complaints about clothing, then this must be clean and freshly laundered when contacted.

 

8. I am looking for a sponsor - is Goyogi interested?

Goyogi would like to support and strengthen the collaboration with people who can contribute to showing our wonderful products in the world of yoga and fitness. Before you approach, please consider carefully what YOU can contribute to the collaboration.

You can send your inquiry to support@goyogi.dk

9. I want to work at Goyogi - where should I send my application to?

We would always like to receive your application at support@goyogi.dk

At the moment we are not short of staff, but we would like to receive and save your application for possible later use. You never know what will happen tomorrow!

10. I have received a gift card - can I use it both on the website and in the physical store?

Yes, you certainly can.

In the store, you simply present the gift card with the QR code (this must be intact). On the website, you simply enter the long code below the QR code when you are in the payment window.